Customer Experience Representative

Role Overview

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

What You Will Do

Handle client inquiries, resolve issues, and provide guidance with professionalism and accuracy.

Why It Might Be a Fit

The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy, making it a good fit for someone with strong communication skills and attention to detail.

Requirements

• High school diploma /equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi-task

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion