Analytics Engineer

Role Overview

The Analytics Engineer combines data engineering and data analysis to provide dedicated analytics support for the Customer Care organization while reporting to the Corporate Business Intelligence team. This role manages the full lifecycle of Customer Care data, from sourcing, integrating, and transforming data across multiple support systems into reliable analytical datasets, to analyzing that data and delivering actionable insights that support operational and business decisions.

What You Will Do

Design, build, and maintain analytical tables and datasets used for reporting, dashboards, and forecasting. Ingest and transform raw data from contact center systems into clean, structured datasets. Develop and apply AI models to analyze customer contact transcripts, surveys, and other feedback sources, identifying key trends, themes, and actionable insights that inform business and customer experience decisions.

Why It Might Be a Fit

You move with urgency, set high standards, stay focused when things move fast, collaborate like a pro, and leverage AI to accelerate innovation and amplify impact.

Requirements

• Bachelor’s degree in Data Science, Computer Science, Statistics, Information Systems, Business Analytics or equivalent experience
• 3 – 5 years of experience in data analytics, analytics engineering, or a related role
• Strong SQL skills, including creating and maintaining tables, views, and transformations
• Experience working with data from contact center systems such as ACD, CRM, ticketing platforms, or chat tools (preferred)
• Solid understanding of contact center metrics and performance drivers
• Experience with data visualization tools such as Domo, Tableau, Power BI, or similar
• Strong analytical thinking, attention to detail, and problem-solving skills
• Experience with ETL/ELT tools and data pipelines

Benefits

• Competitive Medical, Dental, and Vision coverage
• 401(k) match
• Generous PTO
• Tuition reimbursement
• Yearly lifestyle stipend
• Exclusive employee discounts