Role Overview
Crimson Education is a leading college admissions consulting firm. The Customer Success Manager will coordinate and facilitate the student’s journey to achieve their goals, working closely with the Crimson team.
What You Will Do
The main responsibilities include coordinating student journeys, advising the team on value-added solutions, providing insights on local cultural nuances, and proactively managing issues.
Why It Might Be a Fit
The role requires 1-2 years of experience in customer service, project management, or a transferable role, with a high level of resilience and ability to thrive in a fast-paced startup environment.
Requirements
- 1-2 years of experience in customer service, project management or a transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
- Collaborative, with an openness to give and receive feedback
Benefits
- Flexible working environment
- Limitless development and exposure
- $1000 individual training budget per year
- Psychologist on staff
- Insightful fireside chats and workshops
- Radical Candor feedback approach
To apply for this job please visit jobs.crimsoneducation.org.
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