Head of Customer Success & Commercial Operations – AI-Driven

Role Overview

Lead and develop high-performing international Customer Success teams, driving customer adoption, retention, and recurring revenue growth through AI and automation.

What You Will Do

Transform business operations through AI, automation, and innovative working methods, and optimize customer lifecycle management and commercial processes.

Why It Might Be a Fit

Proven track record in B2B SaaS, with demonstrated success improving customer retention, revenue, and operational performance, and strong leadership skills and experience managing international teams.

Requirements

• Lead, develop, and scale high-performing international Customer Success teams
• Drive customer adoption, retention, recurring revenue growth, and commercial performance
• Transform business operations through AI, automation, and innovative working methods
• Optimise customer lifecycle management, commercial processes, and CRM effectiveness
• Establish a strong performance culture based on accountability, measurable results, and continuous improvement
• Collaborate across commercial, product, and technology teams to accelerate growth and scalability