Customer Success Manager

Role Overview

The Customer Success Manager is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks, and ensuring strong operational & campaign performance.

What You Will Do

Execute retailer strategies, track and deliver against key partnership KPIs, monitor revenue pacing, and provide regular updates to retailers and internal teams.

Why It Might Be a Fit

The ideal candidate will have experience in customer success, account management, or partnerships within retail media, ad tech, or digital advertising, with strong analytical and stakeholder management skills.

Requirements

• Fluent in English; additional European languages are a plus
• Experience in customer success, account management, or partnerships within retail media, ad tech, or digital advertising
• Strong analytical mindset with the ability to translate data into actionable insights
• Excellent stakeholder management and communication skills
• Comfortable working cross-functionally in a fast-paced environment
• Detail-oriented, proactive, and solutions-focused

Benefits

• Ways of working – Our hybrid model blends home with in-office experiences, making space for both
• Grow with us – Learning, mentorship & career development programs
• Your wellbeing matters – Health benefits, wellness perks & mental health support
• A team that cares – Diverse, inclusive, and globally connected
• Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level