Role Overview
Critical Start is seeking an experienced Customer Success Manager to join their team. The ideal candidate is customer-focused, detail-oriented, and passionate about delivering exceptional service. The role involves guiding customers through their post-sales journey, ensuring they achieve their desired outcomes and receive ongoing value from Critical Start’s solutions.
What You Will Do
Deliver customer value, conduct regular reviews, monitor customer satisfaction, and implement strategies to mitigate risks and resolve escalations effectively.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in customer success, account management, or a related role, and strong communication and presentation skills. They will be able to manage multiple customer accounts, retain customers, and drive measurable outcomes.
Requirements
- 5+ years of experience in customer success, account management, or a related role
- Proven ability to manage multiple customer accounts with a focus on retention and measurable outcomes
- Strong communication and presentation skills, both written and verbal
- Experience with customer success tools like Gainsight or Salesforce
- Problem-solving and project management skills with a proactive approach to customer challenges
Benefits
- Competitive salary with bonus potential
- Comprehensive health benefits with generous employer contributions for medical, dental, and vision
- Unlimited PTO (Paid Time Off) policy
- Paid Parental and Military Leave
- Dental and Vision Plan
- Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
- 401(k) Plan with Matching Program
- Monthly Wellness Initiatives
- Optional Pet Benefits Discount Plan
To apply for this job please visit careers-criticalstart.icims.com.
Follow us on social media