Senior Customer Operations Representative

Role Overview

As a Customer Operations Representative at Crocs, you will play a crucial role in ensuring our Wholesale customers receive outstanding service. You will manage order books, provide valuable product and service information, and resolve customer problems and claims.

What You Will Do

Be the driving force behind a seamless customer experience. You’ll manage orders from placement to delivery, resolve issues proactively, and ensure our customers receive the service they expect from a world-class brand.

Why It Might Be a Fit

You’ll contribute ideas and solutions that enhance processes, improve efficiency, and support continuous improvement.

Requirements

• Bachelor’s degree in Business, Supply Chain, Customer Service, or a related field, or equivalent combination of education and experience
• 5+ years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing role
• Fluent in English and German
• Strong customer focus with excellent communication and relationship-building skills
• Proven ability to solve problems, manage priorities, and make sound decisions in a fast-paced environment
• Proficient in Microsoft Office, including intermediate Excel skills and experience working with ERP and CRM systems
• Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines
• Curious, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer experiences