Supervisor, Customer Operations

Role Overview

The Supervisor, Customer Operations is primarily responsible for managing the wholesale channel order book and leading a team of customer service representatives to drive Crocs’ success.

What You Will Do

Lead a team of Customer Service representatives, monitor their performance, and support their career and personal growth.

Why It Might Be a Fit

You will have the opportunity to mentor and develop team members while continuing to strengthen your own leadership skills.

Requirements

• Minimum of 3 years’ experience in customer service, preferably in a wholesale/B2B environment.
• Prior management experience is not required, but a demonstrated dedication to career advancement is essential.
• Ability to react and resolve problems with high initiative and a sense of urgency.
• Analytical skills – ability to translate complex data and trends into actionable strategy.
• Adaptability – responds to change with grace and confident leadership.
• Capability to take initiative, work independently, and promote a positive team environment.
• Proven organizational and time management skills.
• Strong communication and presentation skills.
• Knowledge of SAP or similar enterprise ERP system.
• PowerPoint experience.
• Working knowledge of Salesforce Service Cloud or similar CRM/case management system.
• Proficiency in Excel, including x-lookups, formulas, and pivot tables, is a requirement.

Benefits

• Salary range: $60,000-$70,000 per year
• 10% annual STIP bonus