Director, Digital Operations Center

Role Overview

The Director will lead the global Digital Operations Center (DOC) team, driving operational strategy, tooling, and staffing decisions to monitor, alert, and incident response at scale across all regions. The Director will provide technical and operational leadership for DOC managers across all sites, serve as a senior escalation point for complex incidents, and partner with enterprise leadership on the strategic direction of incident management.

What You Will Do

The Director will lead the global DOC team, setting standards, staffing, and tooling strategy aligned with the company’s technology and resilience goals. The Director will own and continuously improve DOC policies and procedures, drive improvements in signal analysis across multiple sources to minimize time to detection for major incidents, and lead post-incident reviews, driving corrective and preventive actions.

Why It Might Be a Fit

The Director will need to have excellent problem-solving, analytical, and decision-making skills, particularly in time-critical situations. The Director will need to have strong leadership and team management skills, with a focus on building a collaborative, high-performance culture across distributed teams.

Requirements

• 10+ years in technology operations or engineering
• 6+ years leading a 24/7, at-scale operations function
• Proven experience managing high-availability operations across multiple sites, regions, or distributed teams
• Experience with observability/monitoring platforms and incident alerting and notification systems
• Strong understanding of distributed systems, cloud infrastructure, and security fundamentals
• Demonstrated experience with service management principles and practices
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world-class amenities
• Great Place to Work CertifiedTM across the globe