Head of Revenue Operations

Role Overview

The Head of Revenue Operations reports to the Chief Revenue and Transformation Officer and will build the firmwide revenue operating system that helps Crowe’s partners and sellers win, grow, and retain clients while advancing Crowe’s Value Creation Plan (VCP). This hands-on leader will create practical discipline across the full sales funnel—from lead generation through opportunity development, close, expansion, and renewal—while making selling easier through useful insights, simple processes, automation, and AI. Success requires advancing One Crowe by influencing independent and entrepreneurial sellers to collaborate across business units, delivery units, industries, and capabilities without diminishing their judgment, relationships, or individual selling styles.

What You Will Do

Build and scale the Revenue Operations function, including defining the RevOps mandate, operating model, team structure, priorities, cadence, and ways of working. Own sales performance management and forecasting, modernize CRM and seller workflows, drive annual planning and partner target setting, and create account, market, and One Crowe visibility. Improve sales process and seller enablement, support pricing and commercial governance, lead change through influence, and measure and communicate impact.

Why It Might Be a Fit

This role requires 10+ years of experience across Revenue Operations, Sales Operations, or a closely related field, with a proven track record building or scaling Revenue Operations capabilities. The ideal candidate is a hands-on, action-oriented operator with deep CRM experience (ideally D365 or Salesforce), strong analytical and commercial judgment, and the ability to influence senior executives and independent partners without formal authority. The role offers a competitive salary range of $190,200.00 – $401,000.00 per year and a comprehensive total rewards package.

Requirements

• 10+ years of experience across Revenue Operations, Sales Operations, commercial operations, or a closely related field, including meaningful experience leading and scaling a Revenue Operations function
• Proven track record building, rebuilding, or scaling Revenue Operations capabilities, with strong knowledge of best-in-class sales processes, tools, and operating practices
• Deep practical experience with CRM design and optimization, ideally including D365, Salesforce, or comparable platforms, as well as data quality, account hierarchy, reporting, workflow design, governance, automation, adoption, and the practical application of AI to commercial work
• Strong modeling, scenario analysis, capacity planning, target setting, funnel analytics, and commercial judgment
• Experience in a scaled, matrixed, multi-service or multi-product B2B environment; professional services, consulting, financial services, or private equity-backed transformation experience is a plus
• Demonstrated ability to influence senior executives, business-unit leaders, highly independent partners, Finance, IT, Marketing, and front-line commercial teams
• Track record of hiring, developing, prioritizing, and retaining strong operators and analysts
• Bachelor’s degree is required; MBA or advanced degree in business, finance, analytics, or a related field preferred but not required

Benefits

• Comprehensive total rewards package
• Career coaching and guidance