Customer Experience Associate

Role Overview

This is a hybrid role where you will be expected to be in the Paducah, KY office 2-3 days a week once training is completed. You will be part of an 8-person team where you will rotate to support the team and reception area. In this role, you will operate a telephone switchboard to answer, screen, route calls and relays messages. Perform administrative support tasks such as data entry and keying support cases.

What You Will Do

Provides excellent customer service in person, on the phone and via email. Routes calls and enters detailed support requests to the proper department. Greets and directs visitors. Supports continuity among work teams by documenting and communicating actions and continuing needs.

Why It Might Be a Fit

We are looking for someone with strong customer service skills, the confidence to be the first point of contact for customers, employees and visitors to the corporate headquarters. You will use your skills to help resolve customer issues while growing your career.

Requirements

• High School Diploma or equivalent
• Customer service experience
• Ability to manage multiple tasks (phone, CRM, Database, Email, etc.)
• Willingness to learn
• MS Office suites, very comfortable using Excel
• Analytical mindset
• Experience: The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year

Benefits

• Eligibility for incentive awards based on both individual and business performance
• Comprehensive range of benefits