Customer Experience and Engagement Manager (LATAM)

Role Overview

The Customer Experience and Engagement Manager will design and implement customer engagement programs to scale customer success beyond individual Program Managers. This is a builder role, where the candidate will design the customer engagement function from scratch.

What You Will Do

The candidate will own the customer engagement calendar, advocacy and reference program, Voice of Customer process, QBR/EBR support, and stakeholder engagement. They will also be responsible for measuring success through metrics such as referenceable customers, retention support, and consistency of customer communication.

Why It Might Be a Fit

The ideal candidate will have experience in customer success, account management, or customer marketing, with a track record of designing engagement or advocacy programs. They will be comfortable working cross-functionally and have strong written and verbal communication skills.

Requirements

• Experience in customer success, account management or customer marketing
• Track record of designing engagement or advocacy programs
• Strong written and verbal communication skills
• Comfortable working cross-functionally
• Fluent in Spanish and English; Portuguese a plus

Benefits

• Competitive salary
• Benefits packages
• Paid sabbaticals
• Celebrations, global gatherings, and anniversary markers