Customer Experience Co-Op

Role Overview

The Customer Experience Co-Op will work with students and parents to ensure a seamless and positive experience before, during, and after their EF Language Course Abroad. The coordinator will provide fantastic service to an array of customers, work hand-in-hand with the sales team, and support the team through marketing initiatives, materials management, event coordination, and more.

What You Will Do

Serve as a point of contact for students enrolled in programs and their parents, manage course payments, ensure all necessary forms and paperwork are collected, collaborate in customer retention, coordinate flight and travel details, support sales team with email and text marketing, and indirectly sell through up-sell.

Why It Might Be a Fit

This is a fantastic opportunity for a university student to gain experience in international education and customer support. The coordinator will be part of a quality-oriented multi-skilled team that believes that nothing is impossible.

Requirements

• Strong attention to detail
• Problem solving mentality
• Creative with an entrepreneurial mindset
• Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
• Ability to prioritize, meet challenging deadlines and perform under pressure
• Comfortable speaking on the phone
• Study abroad experience is preferred