MS Dynamics 365 CRM Analyst

Role Overview

As a MS Dynamics 365 CRM Analyst at Cuscal, you will be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem.

What You Will Do

Your responsibilities will include managing and maintaining Dynamics 365 CE, acting as a key point of contact for Dynamics 365 CE support and troubleshooting, and developing automated workflows across areas such as lead management, sales pipelines and customer service.

Why It Might Be a Fit

You will bring solid hands-on experience with Microsoft Dynamics 365 CE and be comfortable working with both technical teams and business stakeholders. You will also have experience configuring and customising Dynamics 365 CE, development experience with JavaScript and C#, and REST API/WebAPI.

Requirements

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys
• Development experience with JavaScript and C#, and REST API/WebAPI
• Experience with CICD using Github or Git
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration
• Experience integrating Dynamics CE with third-party systems
• Experience training and supporting end users across Dynamics CE and Power Platform
• Strong skills building low-code/no-code applications using Power Apps
• Experience designing automated workflows and business processes within Dynamics CE and Power Automate
• Strong problem-solving skills and attention to detail
• Experience with business rules analysis, user stories and acceptance criteria

Benefits

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities
• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements

Tagged as: Microsoft Dynamics