Customer Success Manager

Role Overview

The Customer Success Manager will own the success of a dedicated portfolio of 40-60 Mid-Market customers, acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across their book of business. The role requires someone who’s an expert at asking the right questions, influencing customers to make progress, and turning features into outcomes that matter to them.

What You Will Do

Manage a dedicated portfolio of ~40-60 Mid-Market customers, lead onboarding, build a deep understanding of each customer’s goals, provide proactive guidance, and drive AI adoption across your portfolio.

Why It Might Be a Fit

We’re looking for someone who’s curious about the business behind the customer, has well-formed opinions about customer experience, and can take ownership of commercial outcomes across their book.

Requirements

• 2+ years as a Customer Success Manager for technical products, in a SaaS environment
• Experience communicating with software developers in a technical capacity
• Opinionated about customer experience
• Fluency in French, Russian, and/or Spanish
• Located in Australia, New Zealand, United Kingdom or Ireland

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget