Role Overview
Manage a book of 20-35 Strategic customers, guiding them through onboarding, adoption, and long-term success. Link platform use to measurable business outcomes and track results. Partner with Account Managers to spot and qualify expansion opportunities, shape renewal strategy, and keep customer value aligned with revenue goals.
What You Will Do
Manage a book of roughly 20 to 35 Strategic customers, each above $100k in ARR, guiding them through onboarding, adoption, and long-term success. Link platform use to measurable business outcomes, and track results such as renewal rate and growth dollars across your book.
Why It Might Be a Fit
Based in the U.S. or Canada, and open to travel. 5+ years of enterprise CSM experience in SaaS, managing complex, strategic accounts. Hands-on commercial involvement in renewals, upsell, or expansion, with a clear grasp of gross retention and expansion drivers.
Requirements
- 5+ years of enterprise CSM experience in SaaS, managing complex, strategic accounts
- Hands-on commercial involvement in renewals, upsell, or expansion, with a clear grasp of gross retention and expansion drivers
- Strategic, consultative skills: you can tie platform usage to business value and present that impact to executives through EBRs and partnership reviews
- Comfort with APIs, integrations, and data models, enough to problem-solve at a high level without handing off every technical question
- Influence across teams, with a track record of getting colleagues to focus on customer needs
- Enthusiasm for AI and the urgency to keep learning new functionality as it ships
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
- Stock options
To apply for this job please visit job-boards.greenhouse.io.
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