Role Overview
We’re excited to grow our Customer Success team with some more energetic and growth-minded Customer Success talent. From initial onboarding to ongoing adoption, our Customer Success Managers assist customers throughout their lifecycle, helping them unlock maximum value from our platform and services.
What You Will Do
Drive Monthly Active User (“MAU”) growth within our key accounts, focus on overall account health using a data-driven approach, and recommend solutions to customers to unlock value and resolve issues in a proactive manner.
Why It Might Be a Fit
Ideal for a Customer Success Manager at an early-to-mid career stage who has experience supporting enterprise customers and is looking to deepen their technical, product, and advisory skillset in a fast-growing SaaS environment.
Requirements
- 2-4 years of experience in a financial services customer-facing role, ideally in Customer Success
- Entrepreneurial mindset with the ability to manage multiple client projects, identify process gaps, and adapt to technical complexity
- Technically proficient with modern SaaS tools, a willingness to master the Cutover platform, and innate interest in cloud and AI
- Strong relationship-building skills across all levels of enterprise organizations, adept at running data-informed business reviews, and a passionate customer advocate
Benefits
- Share Options
- 20 days of PTO per year + public holidays
- 3 volunteer days
- A top-tier private health insurance package
- 401k contribution plan
- Work from home stipends
- A personal learning and development budget through Learnerbly
- Employee Referral Scheme
- Mental health initiatives
To apply for this job please visit cutover.com.
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