Role Overview
The Customer Retention Manager will work within the global Customer Retention team to drive the resolution of customer issues and mitigate the risk of revenue loss or non-renewal.
What You Will Do
Manage escalated accounts, establish a consensus between customer and Cvent on root cause of issue, and project manage steps toward issue resolution.
Why It Might Be a Fit
The ideal candidate will have 6+ years of customer-facing sales experience, strong communication and project management skills, and the ability to function independently with integrity.
Requirements
- Bachelor’s Degree or equivalent work experience
- 6+ years of proven customer-facing sales experience in a SaaS environment
- Confident leading meetings with external executive stakeholders
- Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities
- Exceptional attention to detail and communication skills
- Comfort communicating with diverse internal and external audiences
- Strong project management and organizational skills
- Strong objection-handling and negotiation skills
- Experience in an extremely fast-paced and ever-changing environment
- Strong sense of initiative and personal accountability
- Ability to function independently and with integrity
- High emotional intelligence and ability to convey empathy
Benefits
- Competitive salary range of $75,000-$95,000 annually
- Commission depending on factors such as job-related knowledge, relevant experience, and location
- Competitive benefits package
To apply for this job please visit careers.cvent.com.
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