Executive Director, Business Operations & Strategy – CVS Media Exchange

Role Overview

The Executive Director, Business Operations & Strategy – CVS Media Exchange is a senior leadership role responsible for driving operational excellence across CVS Media Exchange (CMX). The position oversees the processes, governance, systems, and cross-functional execution required to efficiently scale the business by double-digit growth year over year while simultaneously delivering exceptional experiences for advertisers, agencies, and internal stakeholders.

What You Will Do

Develop and execute CMX operational strategy aligned to annual business goals and long-term growth objectives; design and govern operating models, governance frameworks, and business rhythms that improve organizational effectiveness and prepare CMX for sustained future growth.

Why It Might Be a Fit

The ideal candidate will have 15+ years of experience in business operations, marketing operations, strategy, ad-tech, consulting, portfolio and program management, or related fields, and 7+ years of experience leading and developing high-performing teams.

Requirements

• 15+ years of experience in business operations, marketing operations, strategy, ad-tech, consulting, portfolio and program management, or related fields
• 7+ years of experience leading and developing high-performing teams
• Demonstrated ability to develop and execute operational strategies aligned with annual business goals and long-term growth objectives
• Strong expertise designing and governing decision-making frameworks, including RACI, PACE, DACI, and related accountability models
• Experience establishing operating models, governance frameworks, executive reviews, performance reporting, and scalable business processes for organizations undergoing rapid growth, integration, or transformation
• Expertise automating and optimizing workflows using project portfolio management, work management, and collaboration platforms such as Workfront, Jira, Confluence, Smartsheet, or similar technologies
• Strong knowledge of media, advertising, retail media, e-commerce, digital marketing, or technology environments
• Experience managing significant operating budgets and vendor portfolios
• Ability to partner effectively across Product, Sales, Marketing, Client Success, Strategy, and Business Systems teams to drive operational excellence
• Excellent executive communication, organizational leadership, and problem-solving skills
• Regular and reliable attendance
• Ability to travel as business needs require
• Perform additional duties as assigned by leadership

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility