Team Lead – Customer Success Manager

Role Overview

As a Customer Success Manager Team Lead, you will lead and develop a team of Customer Success Managers to ensure excellence in client delivery, adoption, and retention across their portfolios. You will also manage a small portfolio of key clients yourself, acting as a strategic advisor and trusted partner.

What You Will Do

Your main missions will include leadership and team management, client portfolio management, product adoption and value delivery, operations and project oversight, and retention.

Why It Might Be a Fit

You will be a leader with a proven experience in customer success, account management, or consulting in a SaaS or hospitality tech environment, with a strong understanding of the hospitality industry and experience managing complex projects.

Requirements

• Proven experience in customer success, account management, or consulting in a SaaS or hospitality tech environment
• Previous team leadership experience, ideally in a matrix or cross-functional environment
• Strong understanding of the hospitality industry, including CRS, PMS, Booking systems, integrations, and hotel tech stack
• Experience managing complex, multi-stakeholder projects
• Fluency in English (spoken and written); additional European languages are a plus

Benefits

• A caring and inclusive culture
• A strong product vision powered by dedicated R&D
• A real commitment to responsibility
• An international work environment
• Genuine growth opportunities