Customer Success Manager (Higher Education)

Role Overview

As a Customer Success Manager, you will be the primary owner of the business relationship with our North American Higher Education customers and drive their success as defined by them.

What You Will Do

Manage key strategic D2L customers, develop and manage Customer Success and Retention Plans, drive product adoption, and support client sales executives during renewal processes.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in Customer Success, Account Management, or related roles, with the ability to build strong relationships and establish credibility with senior-level executives.

Requirements

• 3+ years experience in Customer Success, Account Management or related roles
• Ability to build strong relationships and quickly establish credibility and rapport with senior level and C-suite executives
• Experience establishing joint strategic goals with customers and measuring progress and outcomes
• Ability to collaborate cross-functionally across multiple internal and external teams
• High energy level, demonstrated drive to succeed, and a sense of urgency
• Excellent communication and analytical skills
• Experience within a fast paced, growth organization is ideal
• Experience working in education technology or knowledge of business drivers for Higher Education is plus
• Ability to travel approximately 30% of the time to customer locations
• Bachelor’s degree required and/or equivalent experience

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education
• 2 Paid Days off for SkillsWave-related activities
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events