Role Overview
As a Customer Success Manager, you will lead as a strategic partner with customers to drive measurable outcomes, operational efficiency, and long-term growth through the effective use of D2L’s Brightspace platform.
What You Will Do
You will design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform.
Why It Might Be a Fit
Success in this role is measured by the outcomes customers achieve through effective adoption, the value they realize, and your ability to influence sustained success aligned to their strategic and business objectives.
Requirements
- Bachelor’s degree in business, Education, Learning & Development, Information Systems, or a related field; or equivalent practical experience.
- 5+ years in Customer Success, Account Management, Consulting, or Program Management in SaaS.
Benefits
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
To apply for this job please visit d2l.com.
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