Role Overview
The Manager Customer Experience – Builder is a first-level manager that oversees the day-to-day activities of a customer experience team with the goal of providing premier service and delivery in support of the company’s goals related to customer focus, simplification, and reinvestment in people.
What You Will Do
This role will lead a team of customer service professionals, develop customer-centric initiatives, and drive continuous improvement.
Why It Might Be a Fit
This role requires specialized depth and/or breadth of expertise in own job discipline or field, excellent communication, problem solving, and organizational skills, and a high level of integrity and discretion in handling sensitive and confidential data.
Requirements
- Bachelor’s degree in a related field or equivalent education and/or experience
- 6-8 years relevant experience or equivalent education and/or experience
- 1-3 years of management experience
- Previous customer service experience required
Benefits
- Competitive salary
- Comprehensive benefits package
- Career opportunities
- Environment of creativity and growth
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
To apply for this job please visit linkedin.com.
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