Role Overview
The Airport Customer Experience Specialist plays a vital role in ensuring a seamless and positive experience for passengers throughout all airport terminals. Reporting to the Terminal Experience Supervisors, this position is responsible for monitoring terminal conditions, assisting passengers, coordinating with internal and external stakeholders, and responding to operational challenges in real-time.
What You Will Do
Engages with customers to provide assistance, answers questions, and ensures a positive travel experience across all terminals. Documents and addresses customer concerns, including personnel interactions, service issues, and operational inefficiencies, and escalates to leadership where required.
Why It Might Be a Fit
The role requires strong customer service skills, situational awareness, and the ability to adapt to changing conditions, particularly during irregular operations, holidays, and inclement weather.
Requirements
- Two (2) years of experience with customer service in a direct customer service environment.
- Completion of high school curriculum or equivalent
- Possession of a valid Class C driver’s license.
To apply for this job please visit dfwairport.wd5.myworkdayjobs.com.
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