Customer Success Manager for Team Contractor, Large Accounts

Role Overview

Dalux is looking for a Customer Success Manager to work with large contractors, developing and optimizing the use of Dalux on a strategic level. The role requires in-depth, practical experience with Dalux and a strong understanding of BIM and digital collaboration tools.

What You Will Do

Create and develop strong relationships with customers, implement Dalux strategically, analyze and improve customer workflows, and contribute to the development of the customer’s overall BIM and digitalization strategy.

Why It Might Be a Fit

The ideal candidate has technical education, documented experience in building or construction projects, and in-depth experience with Dalux. They are relationally strong, trust-building, and thrive in collaboration in a team.

Requirements

• Technical education at the bachelor’s level in building and construction, or relevant vocational training/technical college
• Documented experience from building or construction projects, preferably with BIM and digital collaboration tools
• In-depth experience with the active and daily use of Dalux in projects
• Good understanding of Dalux’ modules, workflows, and collaboration between projects and organizations
• Experience as a superuser, BIM coordinator, project leader, or similar role where Dalux has been a central tool
• Good technical understanding, especially within BIM
• Fluent communication in Norwegian and professional command of English

Benefits

• Relaxed, informal, and inviting work environment
• No overtime
• Strong commitment, innovation, and a desire to make a difference