Role Overview
The Customer Operations Representative II is responsible for managing complex customer service and operational activities, serving as a subject matter expert for customer order management, EDI processes, post-shipment support, and issue resolution.
What You Will Do
Manage and resolve complex customer inquiries and escalations, provide proactive communication regarding customer orders and service-related concerns, and ensure customer concerns are addressed promptly and effectively.
Why It Might Be a Fit
This role requires advanced customer service and issue-resolution skills, strong analytical and problem-solving abilities, and excellent communication and collaboration skills.
Requirements
- Bachelor’s degree preferred
- 3+ years of customer service experience in a manufacturing, distribution, or related environment
- Experience with SAP, Salesforce, SharePoint, and Microsoft Office Suite
To apply for this job please visit jobs.dana.com.
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