Marketing Manager, Customer Advocacy

Role Overview

As part of the Audience Marketing team, we’re looking for a strategic and customer-obsessed Marketing Manager, Customer Advocacy, to build and scale one of Darktrace’s most important growth engines.

What You Will Do

You will own Darktrace’s global advocacy strategy, partnering across multiple core stakeholders, partners and customers to capture meaningful customer outcomes, and activate those voices across every stage of the customer journey.

Why It Might Be a Fit

This is a highly visible role with the opportunity to shape how Darktrace showcases customer success as we define the future of AI security.

Requirements

• 4+ Years in B2B SaaS Marketing
• 2+ years specializing in Customer Advocacy or Customer Marketing
• Cyber security preferred
• Proven experience building or scaling customer advocacy and customer storytelling programs
• Experience leveraging AI tools and agentic workflows to drive productivity
• Strong cross-functional leadership skills and experience working across Marketing, Sales, and Customer Success organizations
• Experience with advocacy platforms, CRM systems, and marketing technologies
• Strong communication, stakeholder management, and program management skills

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance Discount
• Life insurance
• Commuter benefits
• 401(k)
• Employee Assistance Program