Role Overview
We are seeking an Account Manager Customer Success to drive the strategic success and transformation of HR systems, leveraging expertise to drive impactful outcomes in workforce management.
What You Will Do
Key responsibilities include optimizing customer success processes, curating case studies, developing strategies for product adoption, identifying cross-sell and upsell opportunities, and collaborating across teams.
Why It Might Be a Fit
The ideal candidate will have experience in customer success or a similar role within the HR or HCM space, with a proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities.
Requirements
- Minimum 3+ years of experience in customer success or a similar role within the HR or HCM space
- Proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities
- Ability to thrive in a fast-paced, evolving environment
- Proven ability to identify and execute on cross-sell and upsell opportunities
- Ability to analyze and interpret customer success metrics
To apply for this job please visit dbx.darwinbox.in.
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