Role Overview
We are seeking a Customer Success Manager to play a critical role in driving the strategic success and transformation of HR systems. You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management.
What You Will Do
You will focus on improving customer engagement, product adoption, and ensuring long-term partnerships, while also identifying cross-sell and upsell opportunities to maximize customer value.
Why It Might Be a Fit
You will work closely with sales, marketing, and product development teams to ensure seamless customer experience and a unified product roadmap.
Requirements
- Minimum 6+ years of experience in customer success or a similar role within the HR or HCM space
- Proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities
- Ability to thrive in a fast-paced, evolving environment while balancing strategic thinking and execution
- Proven ability to identify and execute on cross-sell and upsell opportunities
- Ability to analyze and interpret customer success metrics, making informed decisions that drive results
- Experience in building and maintaining relationships with key stakeholders, both internally and externally
Benefits
- Comprehensive benefits package including medical insurance plan
- 401K
- Paid time off
- Flexible work arrangements (remote within the U.S.)
- Professional growth and international career opportunities within a fast-scaling global organization
To apply for this job please visit dbx.darwinbox.in.
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