Customer Success Manager

Role Overview

Drive the strategic success and transformation of HR systems by leveraging expertise to drive impactful outcomes in workforce management.

What You Will Do

Optimize customer success processes, improve customer engagement, product adoption, and identify cross-sell and upsell opportunities to maximize customer value.

Why It Might Be a Fit

The ideal candidate will have a proven track record of driving customer outcomes, identifying cross-sell/upsell opportunities, and building trusted relationships with key stakeholders.

Requirements

• Minimum 6+ years of experience in customer success or a similar role within the HR or HCM space
• Proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities
• Ability to thrive in a fast-paced, evolving environment
• Proven ability to identify and execute on cross-sell and upsell opportunities
• Ability to analyze and interpret customer success metrics
• Experience in building and maintaining relationships with key stakeholders