Role Overview
We are looking for a hands-on Revenue Operations Specialist – Customer Success Operations to manage Gainsight, NPS, CS reporting, workflow automation, and customer data governance.
What You Will Do
Own day-to-day administration and optimization of Gainsight, translate CS business requirements into scalable workflows, and build and maintain dashboards across customer health, NPS, churn risk, renewals, adoption, engagement, and expansion.
Why It Might Be a Fit
The role will partner with Customer Success and cross-functional teams to improve visibility, process consistency, and system adoption across the customer lifecycle.
Requirements
- 2–4 years of experience in Customer Success Operations, Revenue Operations, Business Operations, or CRM/CS platform administration in a B2B SaaS environment
- Hands-on experience with Gainsight
- Strong understanding of CS metrics and processes such as NPS, customer health, churn, renewals, adoption, and engagement
- Experience building dashboards, reports, workflows, and automation
- Strong analytical and problem-solving skills
To apply for this job please visit dbx.darwinbox.in.
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