Associate Director – Data Operations

Role Overview

The Associate Director – Data Operations will provide strategic and operational leadership for data operations, quality, process excellence, and service delivery. The role will be responsible for driving operational performance, data quality, productivity, automation, continuous improvement, and scalable operating practices across data operations teams.

What You Will Do

Define and execute the strategic direction for Data Operations in alignment with organizational and business objectives. Establish scalable operating models, governance frameworks, processes, and performance standards for data operations.

Why It Might Be a Fit

The role requires a strong combination of people leadership, operational management, analytical thinking, process transformation, stakeholder management, and technology orientation.

Requirements

• Strong leadership and people-management capabilities with experience leading cross-functional teams.
• Strong understanding of data operations, data quality, data governance, and operational processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong understanding of operational KPIs, productivity measurement, and performance management.
• Demonstrated ability to identify and implement process improvements and automation opportunities.
• Strong business acumen and ability to connect operational activities with business outcomes.
• Excellent executive communication, presentation, stakeholder management, and influencing skills.
• Ability to manage multiple strategic initiatives in a fast-paced, global environment.
• Strong understanding of technology-enabled operations and digital transformation.
• Familiarity with SQL, databases, analytics, reporting, and data-management concepts.
• Advanced proficiency in Microsoft Excel, PowerPoint, and other productivity/reporting tools.
• Experience working with Agile/Lean/Six Sigma or similar process-improvement methodologies is preferred.
• Ability to work effectively with global and cross-functional teams.
• Strong attention to detail and commitment to data quality and operational excellence.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Paid time off
• Flexible work arrangements
• Professional development opportunities