Customer Success Manager – DACH

Role Overview

As a Customer Success Manager, you will drive new product attachment and build strong relationships with existing customers through onboarding, up-selling, and cross-selling. You’ll advocate for the customer internally and focus on a positive customer experience.

What You Will Do

Partner with the sales team, build relationships with customers, carry out the full-sales cycle, act as an advisor to customers, and monitor usage trends to uncover renewal risks and promote greater adoption rates.

Why It Might Be a Fit

A strong communicator with excellent attention to detail, motivated by building long-term relationships, and driven by the opportunity to make a visible impact.

Requirements

• 5-7 years of experience in a customer account facing role
• Strong communication skills
• Excellent attention to detail
• Customer-minded
• Experience in negotiating contract terms and overcoming pricing objections

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture
• Intra-departmental mentor and buddy program
• Continuous professional development
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits