Customer Success Manager (Key Accounts)

Role Overview

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.

What You Will Do

Partner with the sales team to ensure smooth transition and onboarding experience, proactively build relationships with customers to create mutual trust, and successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts.

Why It Might Be a Fit

A strong communicator with excellent attention to detail, motivated by building long-term and long-lasting relationships, driven by the opportunity to make a visible impact with your work, and 5+ years of experience in a customer account facing role.

Requirements

• Strong communication skills
• Excellent attention to detail
• 5+ years of experience in a customer account facing role
• Experience in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
• Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts

Benefits

• Best-in-class onboarding programme
• Comprehensive sales training in MEDDIC and the FETCH methodology
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits