Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you will drive the healthy adoption and positive experience of Datadog’s largest and most strategic customers. You will partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.

What You Will Do

You will own and project manage the on-boarding process for new customers, discover, own and manage the customer’s success plan, and ensure consistent alignment with decision makers on the impact of their investment in Datadog.

Why It Might Be a Fit

You will proactively build and maintain targeted relationships with people of influence throughout the customer base, collaborate cross-functionally with internal Datadog teams, and monitor and analyze usage trends to uncover potential renewal opportunities and risks.

Requirements

• 3+ years in a Customer Success or Account Management role in B2B SaaS
• Experience working with a portfolio of accounts that included large Enterprise
• Experienced in driving discovery to understand your customers key pain points, objectives and priorities
• Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English and Japanese

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package