Senior Customer Success Manager – West Coast

Role Overview

Join DataDome as a Sr. Customer Success Manager to drive measurable impact, shape success strategies, and define the future of AI-driven cybersecurity. Partner with the world’s largest enterprises to build trusted relationships and drive customer success.

What You Will Do

Act as primary business owner of customer relationships, build trusted relationships, own post-sale success, serve as strategic advisor, drive product adoption, and lead escalation management.

Why It Might Be a Fit

The ideal candidate is a strategic thinker who thrives in fast-moving environments, loves turning complex challenges into lasting customer success, and has 5+ years of experience in Customer Success Management.

Requirements

• 5+ years in a Customer Success Management role
• Experience in cybersecurity and/or SaaS environments is a plus
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
• Executive presence with the ability to build trust quickly and navigate complex customer environments
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
• Collaborative, resourceful, and comfortable building processes in a scaling organization
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Benefits

• Fully remote position with a $500 stipend to help set up an ideal home workspace
• Health Benefits: medical, dental, & vision insurance options
• Professional Development: investment in personal learning and development
• Events & Teambuilding: several events and workshops throughout the year
• Parent Care: paid leave for new parents, gifts, and care packages
• PTO: 27 days + 12 national holidays
• 401K: eligibility + matching