Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives.

What You Will Do

You will provide user-level support to augment business development efforts across the Corporate Risk vertical, learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices, collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams.

Why It Might Be a Fit

You will own the renewal process for your book of business, from early planning through close, with accountability for gross revenue retention. You will also develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal.

Requirements

• Bachelor’s degree or equivalent relevant experience in a related field
• 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
• Experience providing product support at the user level
• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
• Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus

Benefits

• Generous PTO and sick leave
• Flexible work arrangements
• Offices all over the world to foster collaboration
• Competitive benefits package
• Annual on-target earnings (OTE) for this position are $100,486 – $147,454
• Company equity