Customer Success Manager, US DOD

Role Overview

As a self-motivated and self-directed Customer Success Manager, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.

What You Will Do

You will expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction.

Why It Might Be a Fit

You will have the opportunity to work with a talented team of builders, creators, and visionaries who have real-world impact on how organizations are able to respond to events.

Requirements

• Ability to obtain a Secret clearance at a minimum
• Bachelor’s degree or equivalent relevant experience in a related field
• 5-8 years of customer success/account management experience
• Specific experience supporting the public sector, including but not limited to the US Department of Defense
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations

Benefits

• Generous PTO and sick leave
• Flexible work arrangements
• Offices all over the world to foster collaboration
• Company equity