Role Overview
DataRain Consulting is a technology company that values diversity, experience, and constant learning. The Senior Customer Success Manager will be the primary point of contact for clients in post-sales, building relationships with stakeholders and monitoring project health.
What You Will Do
Responsibilities include presenting to clients, building relationships, conducting regular consultations, monitoring project health, and coordinating crisis responses. The role also involves conducting research, identifying new client needs, and supporting AWS Partner Central initiatives.
Why It Might Be a Fit
The ideal candidate will have experience in Customer Success in the technology market, post-graduation in business management or a related field, and experience in managing a corporate client portfolio. The role offers a hybrid work model, up to 30 days of annual leave, and educational subsidies.
Requirements
- Experience in Customer Success in the technology market
- Post-graduation in business management, Customer Experience, or project management
- Experience in managing a corporate client portfolio in post-sales
- Experience in coordinating technical teams to resolve corporate client demands
- Knowledge of NPS, CSAT, CES, and health score
- Excel or Google Sheets at an advanced level
- Experience with CRM and a call or project management tool
- Basic knowledge of cloud computing
Benefits
- Possibility of up to 30 days of annual leave
- Possibility of joining the corporate health plan
- Access to the TotalPass platform
- Day Off in the birthday month
- Incentive for AWS certifications
- Access to the Pluralsight learning platform
- Educational subsidy of up to R$ 5,000.00 per year
To apply for this job please visit dataraincareers.gupy.io.
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