Senior Customer Success Manager – Dutch-speaking

Role Overview

As a Senior Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration.

What You Will Do

Act as a Trusted Advisor, Drive Business Transformation, Deliver Strategic Consultative Solutions, Champion Product Adoption and Value Realisation, Build Deep Customer Relationships, Collaborate Cross-Functionally, Advocate for Customer Success, Support Strategic Growth, Ensure Seamless Technical Implementation & Platform Expertise, Lead Strategic Engagements, Develop Comprehensive Success Plans, and Monitor Health and Business Impact.

Why It Might Be a Fit

Customer Success Experience, Trusted Advisor Mindset, Business Transformation Focus, Accountability and Ownership, Collaborative Spirit, Adaptability and Growth Mindset, Excellence in Communication, Audit Background

Requirements

• 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS
• Strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
• Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value
• Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes
• Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked
• Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders
• Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve
• Professional fluency in English and Dutch is a must
• Hands-on experience in external or internal audit, or assurance is nice to have

Benefits

• Equity (Stock Appreciation Rights) to share in the company’s success and growth
• Pension plan with a 6% contribution on top of your base salary
• 28 vacation days per year (full-time) to support your work-life balance
• Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office
• Daily, freshly prepared lunches to keep you energised
• NS business card for easy commuting to the office
• A structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running
• Access to continuous learning and development initiatives to grow your skills
• Engage with a vibrant international team spread across seven global offices
• Company-wide events like DataSnipper GO, where global teams come together
• Access to Nilo, a mental health and wellness platform supporting your wellbeing