Principal Technical Account Manager

Role Overview

The Principal Technical Account Manager partners closely with Customer Success Managers and Support Analysts to provide best-in-class support ensuring seamless client experiences and long-term success. The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client success at scale.

What You Will Do

Partner with the Customer Success Manager to drive overall customer success outcomes including value realization, customer growth, retention, and advocacy. Provide executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to customers.

Why It Might Be a Fit

The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment. A strong customer-centric mindset with a focus on delivering measurable value and satisfaction is essential.

Requirements

• Bachelor’s degree in computer science, Engineering, or relevant software/computer related fields
• 5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
• Proven HCM domain experience, specifically in at least three core modules (Payroll, Benefits, WFM and HR)
• Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers
• Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands
• Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans
• Outstanding oral and written communication skills
• Executive presence, confidence and credibility with senior stakeholders in the business and externally
• Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma
• Comfortable with traveling internationally and has a valid passport

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits

Tagged as: Project Management