Customer Experience Advisor

Role Overview

Join our Customer Experience Team as a Customer Experience Advisor to deliver an excellent experience to our print and digital subscribers across various channels.

What You Will Do

Respond to customer enquiries, act as an ambassador for our brands, and use systems to manage customer information and complete administrative processes.

Why It Might Be a Fit

We’re looking for someone who is quick to learn, enthusiastic, and enjoys working in a customer-focused role as part of a supportive team.

Requirements

• A high standard of written and verbal English
• A polite and professional telephone manner
• Strong attention to detail and accurate data-entry skills
• An engaged and dedicated approach to your work
• The ability to learn new systems and understand a range of business processes
• Strong problem-solving skills and a customer-focused mindset
• The ability to build positive relationships with customers and colleagues
• A willingness to learn and develop within the role