Role Overview
Puzzler is looking for a commercially minded and data-driven Customer Success Manager to help shape the future growth of the company. The role is a mix of remote and regular office working in London and/or Redhill.
What You Will Do
You’ll spend your time talking to clients, understanding what drives customer engagement, and using evidence and experimentation to turn great ideas into measurable results.
Why It Might Be a Fit
You’ll play a pivotal role in helping Puzzler continue to evolve and thrive in the digital world, combining strong relationship-building skills with a passion for data and customer insight.
Requirements
- Strong relationship-building skills
- Excellent analytical skills
- Strong communication and stakeholder management skills
- Effective collaboration with product, technology, marketing and commercial teams
- Excellent CRM discipline and experience using CRM and marketing platforms (HubSpot preferred)
- Understanding of the publishing industry (desirable)
- Experience in customer success, customer experience, account management or a similar client-facing role within SaaS or B2B digital products
- Demonstrable experience using analytics and customer data to drive retention, engagement or growth
- Experience of planning, running and evaluating marketing campaigns (desirable)
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Pension scheme
- Discretionary bonus
- Flexible working hours
- Paid holidays
- Generous holiday allowance
- Free parking
- Free meals
- Free gym membership
To apply for this job please visit jobs.workable.com.
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