Revenue Operations Hubspot Specialist

RevOps HubSpot Specialist

Department & Reporting Line

Department: Revenue Operations / GTM Team

Location: Ahmedabad, India — Onsite

Reports to: RevOps Lead

Works with: Business CRM Analyst (Driver on delivery) and the RevOps Strategist / Client Owner (Approver) on every ticket, per the DACI model in the RevOps Delivery Process. Escalates directly and ad hoc to the RevOps Lead when stuck on a technical brief.

Role Summary

We are hiring a RevOps HubSpot Specialist to execute hands-on CRM configuration and GTM process builds for York IE’s client engagements. This role is the core technical Contributor in the RevOps Delivery Process — building against well-defined Jira stories across HubSpot’s core hubs, self-certifying QA, and growing into ownership of increasingly complex, multi-hub builds under the guidance of a RevOps Lead.

Key Responsibilities

HubSpot CRM Configuration & Build

1. Configure and administer core HubSpot modules — Sales Hub and Marketing Hub as the primary scope, with growing, guided exposure to Service Hub, Operations Hub, and CMS Hub.
2. Build workflows, sequences, lead scoring, list segmentation, pipelines, and property/field configuration against documented acceptance criteria.
3. Set up lead routing rules, lifecycle-stage automation, and standard Marketing → Sales → Customer Success handoff logic.
4. Support HubSpot-to-Salesforce (or another adjacent tool) field mapping and sync troubleshooting under guidance from the Lead or a senior Specialist.

GTM Execution Support

1. Execute campaign tracking (UTMs), nurture flow builds, and sequence design per Marketing/Sales requirements.
2. Assist with waterfall enrichment logic and match-rate troubleshooting in coordination with data/enrichment tools (Clay, Apollo.io, ZoomInfo, Clearbit).
3. Support first-touch/last-touch attribution reporting and funnel conversion tracking.

Reporting & Analytics

1. Build standard HubSpot reports and dashboards tracking pipeline, campaign performance, and activity metrics.
2. Flag data-quality issues (duplicates, missing fields, broken syncs) to the Business CRM Analyst or RevOps Lead promptly.

Delivery Process (Contributor per DACI)

1. Configure/build each assigned story in HubSpot against acceptance criteria set by the Business CRM Analyst.
2. Complete the Self-QA Checklist — functional test, data validation, regression check, access/permissions check, evidence attached — before moving a story to Ready for UAT.
3. Give the standing Delivery & Build Update on weekly client calls: what was configured, what passed Self-QA, what’s blocked.
4. Escalate directly and promptly to the RevOps Lead when stuck on a technical brief or needing core technical guidance — an ad hoc coaching step, not a formal workflow stage.

Data Governance & Quality

1. Follow the deduplication, normalization, and data hygiene standards set for the account.
2. Maintain clean documentation and evidence trails on every ticket per the Self-QA standard.

Required Qualifications

1. 4+ years of hands-on RevOps, Sales Ops, Marketing Ops, or CRM Admin experience, with solid working expertise in HubSpot (Sales Hub and Marketing Hub required; exposure to Service Hub, Operations Hub, or CMS Hub is a strong plus).
2. Comfortable independently building workflows, sequences, lead scoring, and reporting on well-scoped tickets.
3. Basic familiarity with Salesforce or another secondary CRM (Zoho) is a plus.
4. Exposure to GTM data/enrichment tools (Clay, Apollo.io, ZoomInfo, Clearbit) is helpful but not required.
5. Comfort working in a Jira/DACI-based delivery model — clear on when to build independently versus when to escalate.
6. Solid communication skills; comfortable giving a live build update on client calls.

Preferred / Nice-to-Have Qualifications

1. HubSpot certifications (Sales Hub Implementation, Marketing Hub Implementation, or RevOps).
2. Experience in a B2B SaaS environment.
3. Exposure to Gong, Outreach, Salesloft, or Segment.
4. Basic reporting/BI tool familiarity (Looker, Tableau, Power BI).

Tagged as: Apollo, CRM Administration, HubSpot, Lead Scoring, Looker, Power BI, Salesforce, Salesloft, Tableau, ZoomInfo