Customer Success Manager

Role Overview

dedicom is a Munich-based tech company that develops and operates solutions for companies and their employees. The Customer Success Manager will manage a wide range of customers, work in a scalable 1:many model, and be the central point of contact for customers.

What You Will Do

The Customer Success Manager will take care of service requests, technical inquiries, and accompany customers through recurring cycles and campaigns. They will also recognize potential and risks early and initiate measures for activation, reactivation, and volume increase.

Why It Might Be a Fit

The ideal candidate will have 2-5 years of experience in customer success, customer service, or customer retention in B2B, with many customers in parallel. They will communicate clearly and effectively, have technical understanding, and be enthusiastic about solving inquiries themselves or coordinating them internally.

Requirements

• 2-5 years of experience in customer success, customer service, or customer retention in B2B
• Technical understanding and enthusiasm for solving inquiries yourself or coordinating them internally
• Structured working method, secure handling of CRM and digital tools
• Use AI naturally
• German on a native level, English knowledge is an advantage

Benefits

• Flexible work
• Hybrid flexible work model (Activity Based Working)
• Workation
• Sabbatical
• Health & Care
• Company pension
• Train at our company-owned HiddenGym
• Book a session with our in-house physiotherapist
• Mobility allowance – ÖPNV ticket
• Childcare allowance
• €50 monthly allowance – usable for Urban Sports or various vouchers of your choice
• OwnIT@home & Abverkauf von IT-Geräten: discounted IT products for you and your family through our own IT benefit program and the possibility of buying individual devices directly at a discount.