Senior Salesforce Administrator

Role Overview

The Senior Salesforce Administrator is responsible for the day-to-day ownership, administration, optimization, and continued development of G10 Fulfillment’s Salesforce environment. This role partners closely with Merchant Care, Operations, Sales, Finance, Technology, and other business teams to translate business needs into scalable Salesforce solutions.

What You Will Do

The ideal candidate is a hands-on Salesforce expert who can independently administer and troubleshoot the platform, build and optimize automation, support Service Cloud and case management processes, maintain integrations and data quality, and continuously improve the user experience.

Why It Might Be a Fit

This individual should be comfortable inheriting an active Salesforce environment, understanding existing automation and dependencies, identifying opportunities to simplify or improve processes, and making thoughtful changes without disrupting business operations.

Requirements

• Advanced hands-on expertise building and troubleshooting Salesforce Flow
• Strong knowledge of Salesforce Service Cloud and Case Management
• Strong understanding of Salesforce security, permissions, record types, Lightning pages, validation rules, reports, and dashboards
• Understanding of Salesforce order of execution and the ability to troubleshoot complex automation
• Working knowledge of SOQL and the ability to read and understand Apex classes, triggers, and test classes
• Strong analytical, problem-solving, documentation, and communication skills
• Ability to operate independently while effectively partnering with technical and nontechnical stakeholders
• Ability to prioritize competing platform needs in a fast-paced operational environment

Tagged as: CRM Administration, Salesforce