Construction Customer Success Manager

Role Overview

As a Construction Customer Success Manager, you will be responsible for retaining and expanding Autodesk’s construction portfolio customers. You will drive the ongoing adoption of our cloud solutions, help customers achieve their desired business outcomes, and build lasting relationships, ultimately contributing to revenue growth for our construction solutions.

What You Will Do

Your responsibilities will include establishing customers’ desired business outcomes, developing and managing Customer Success Plans, onboarding new construction customers, driving product usage and adoption, and identifying opportunities to expand solution adoption.

Why It Might Be a Fit

To be successful in this role, you will need to have a genuine curiosity and a strong desire to understand the construction industry, as well as a collaborative mindset, openness to diverse perspectives, and the ability to work both independently and as part of a team to achieve outcomes.

Requirements

• At least 4 years of experience in a customer-facing, business-to-business (B2B) role.
• A three-year degree or equivalent professional experience.
• Experience in Customer Success, Account Management, or another client-facing role.
• Genuine curiosity and a strong desire to understand the construction industry.
• A collaborative mindset, openness to diverse perspectives, and the ability to work both independently and as part of a team to achieve outcomes.
• Strong organizational skills and a process-driven approach.
• A proven track record of accomplishment and a demonstrated drive to achieve results.
• Experience with Architecture, Engineering, and Construction (AEC) workflows and familiarity with Building Information Modeling (BIM) solutions focused on construction.
• Previous experience in the construction industry.

Benefits

• Competitive compensation package
• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• Comprehensive benefits package