On Demand Account Manager

Role Overview

As an On Demand Account Manager, you will be responsible for monitoring the daily business performance of our partners, helping them proactively with ongoing issues and questions, and owning the relationship with partners for everything related to the On Demand service. You will work in close cooperation with other local and global teams to analyze and improve internal processes, collect and share feedback from partners to generate improvements to our software, systems, and processes, and support defining medium and long-term strategy to achieve growth and profitability targets.

What You Will Do

Your main responsibilities will include compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs, preparing reports and dashboards to present to partners, and supporting partners by working in close cooperation with other local and global teams.

Why It Might Be a Fit

We are looking for a driven and talented individual with a minimum of 2 years of experience in Account Management and/or Sales roles, strong communications and interpersonal skills, strong commercial skills, and problem-solving, data-driven, analytical thinking skills. You will be part of a supportive environment that allows you to grow, develop, and make a difference.

Requirements

• Minimum 2 years of experience in Account Management and/or Sales roles
• Strong communications and interpersonal skills
• Strong commercial skills
• Strong organizational and project management skills
• Problem solver, data-driven, analytical thinking skills
• Multifaceted and flexible profile

Benefits

• Top-notch private health insurance
• Monthly Glovo credit
• Discounts on transportation and food
• Discounted gym memberships
• Extra time off
• Freedom to work from home two days a week
• Opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave
• Online therapy and wellbeing benefits