Senior Account Manager (Top Accounts)

Role Overview

As a Sr Account Manager, you will be a key role in the Glovo Partners & Brands team, building and maintaining good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.

What You Will Do

You will build and maintain relationships with Glovo’s top Partners in the country, establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement. You will also draw and execute plans to make your partners grow through promos negotiations, marketing activations, and menu performance.

Why It Might Be a Fit

You will be responsible for our partners business performance, analyze their main KPIs, and ensure growth. You will also prepare reports and dashboards to present to partners/use as source of operational improvements, and lead commercial renegotiations to establish a strong partnership with sustainable economics.

Requirements

• At least 3 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.)
• University degree from a renowned university and high grades is a plus
• Experience in FMCG, food-hospitality or on-demand delivery industry is a plus
• Business acumen: proven track record of understanding and empathizing with partners’ business models, challenges, and objectives in order to create synergistic strategies and deliver value through collaboration
• Experience in understanding general business, as well as revenue dynamics and drivers
• Partner collaboration: Proven experience of at least 3 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters
• Commercial skills: Know how to negotiate/build your way into a super deal with big players in the market
• Comms/Stakeholder management skills: Ability to build long-term relationships and establish yourself as thought leader/trusted advisor
• Problem solving: Strong problem solving skills, including solid analytical skills
• Data-driven mentality: Take decisions based on data and make business judgment when necessary
• Project management skills: Highly organized and detail-oriented approach
• Excellent knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Bulgarian & English skills

Benefits

• Top-notch private health insurance
• Glovo free delivery and 40 EUR Food vouchers
• Co-funded Multisport card
• Extra time off
• Freedom to work from home two days a week
• Opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave
• Online therapy and wellbeing benefits