Senior Manager / Manager, Commercial Strategy & Product Operations

On Site Full TimeKuala Lumpur, MalaysiaDelivery Hero

Role Overview

The Commercial Strategy & Product Operations Manager sits at the intersection of Commercial Strategy, Product Operations, and Regional/Local Market Teams. They will drive top-line commercial growth, optimize performance frameworks, and manage key cross-functional stakeholders.

What You Will Do

Translate local commercial requirements into product roadmap priorities, lead the commercial go-to-market execution of product features, and ensure commercial initiatives are fully optimized across all operating markets.

Why It Might Be a Fit

This role requires a strong understanding of commercial levers, marketplace unit economics, and top-line growth drivers. The ideal candidate will have experience in Strategic Operations, Commercial Strategy, Program/Project Management, or Strategy Consulting within a tech, marketplace, or e-commerce environment.

Requirements

  • Minimum 5+ years of experience in Strategic Operations, Commercial Strategy, Program/Project Management, or Strategy Consulting within a tech, marketplace, or e-commerce environment
  • Commercial & Business Acumen: Strong understanding of commercial levers, marketplace unit economics, promotional dynamics, and top-line growth drivers
  • Stakeholder Management in Matrix Environments: Proven track record of leading and influencing without direct authority across multi-market, cross-functional, and senior leadership stakeholder layers
  • Light Product Acumen: Experience working alongside Product & Tech teams—ability to understand feature capabilities, articulate user stories/business requirements, and lead feature rollout GtM strategy without needing to be a dedicated technical PM
  • Data-Driven & Analytical Rigor: Comfortable leveraging data diagnostics, building reporting wireframes/dashboards, and designing tests (A/B testing or pilots) to diagnose bottlenecks and validate commercial levers
  • Execution & PMO Discipline: Highly organized self-starter capable of managing parallel timelines, managing risk escalations, and standardizing operational playbooks across international markets
  • Communication: Exceptional verbal and written communication skills; ability to easily translate complex operational/technical topics into clear commercial narratives for leadership

To apply for this job please visit jobs.smartrecruiters.com.

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